Caspero Casino - Pelaajan kotiutus on viivästynyt.

Hello, I've been waiting for my payouts from Caspero since September 27th.

I also asked in live chat, but I received standard answers like the payout is being actively processed.

No verification of my account was requested, and I played with the welcome bonus.

Hallo, ich warte seit 27.09. auf meine Auszahlungen von Caspero.

Ich habe auch im Live Chat nachgefragt aber es kommen Standardantworten wie dass die Auszahlung aktiv bearbeitet wird.

Es wurde keine Verifizierung meines Accounts angefordert und ich habe mit dem Willkommensbonus gespielt.

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you selected the same payment method for your withdrawal as you used for depositing money into this casino?
• Can you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play with your bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello Veronica,

I only played slots. This is my first withdrawal from Caspero.

I chose the same withdrawal method I used to deposit (Crypto USDT).

I earned my winnings with the 1st deposit bonus: https://caspero1.com/en/promotions/casino/welcome-bonus

Hallo Veronika,

Ich habe nur Slots gespielt. Es ist meine erste Auszahlung von Caspero.

Ich habe die gleiche Methode zur Auszahlung gewählt mit der ich auch eingezahlt habe (Crypto USDT).

Meinen Gewinne habe ich mit dem 1. Einzahlungsbonus erzielt: https://caspero1.com/en/promotions/casino/welcome-bonus

Thank you very much, Luke2000, for providing all the necessary information. I will now transfer your complaint to my colleague Samuel (samuel.s@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Luke2000,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Caspero Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Caspero Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Hello Samuel,

Unfortunately, nothing new has happened. I've been waiting for my payouts for a month now.

Hallo Samuel,

Leider nichts neues passiert. Ich warte jetzt 1 Monat auf meine Auszahlungen

Hello,

Thank you for the update.

I'm sorry to hear there has still been no progress. I am currently trying to establish communication with the casino and encourage them to join this complaint thread so we can work toward a resolution. As soon as I receive any response or update from their side, I will inform you immediately.

Thank you for your patience and cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Luke2000,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Normally, I would recommend you contact the Comoros Gaming Authority via the "File a complaint" field on the badge page and submit a complaint to them, however, the casino has chosen to hide the badge from their page so the players cannot lodge complaints with the regulator, so I cannot give you a link to it. I am sorry I could not be of more help on this occasion.

Best regards,

Samuel Sawyer