CasinoMaxi - Pelaajan talletusta ei ole koskaan hyvitetty hänen kasinotililleen.

I have sent 1.000 TRY From my bank accoun to their account. 12-13 Hours Passed but no credit came to my account. I've spoken to Customer Support 4-5 times they're always said same thing " Wait, Wait, Wait " no one tried to help. I also provided required documents. 

Dear Aygun,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with a payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello i have confirmed with My bank that My money reached to destination bank account. And also there is a system called FAST which lets you transfer the money 7/24 in Turkey between any bank. I had no luck with casinomaxi support. That feels like scam.

Thank you very much, Aygun, for your reply. Could you please forward your payment receipt?

Dear Aygun,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.