CasinoMarriott - Pelaajan kotiutus on viivästynyt.

I claimed a win of 340 euros on June 19, 2025, which I have not yet received. My account is verified and I have sent numerous emails to ,without receiving any response, I chatted with customer service, but they tell me to still send emails to .

Ho richiesto in data 19 giugno 2025 una vincita di 340 euro,che non ho ancora ricevuto.il mio account e' verificato ed ho inviato numerose e-mail a support@casinomarriott.com,senza ricevere nessuna risposta,ho chattato con il sevizio clienti,ma mi dicono di inviare ancora e-mail al support@casinomarriott.com.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do I understand correctly that your withdrawal request has been marked as "pending" since you requested it?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I have received successful withdrawals in the past, but from other casinos. This is the first time I've requested a withdrawal from Marriott Casino. My request has been marked "pending" since I made it on June 19, 2025. They gave me a bonus with my deposit, but I accumulated my winnings with my deposit, I didn't use the bonus.

In passato ho ricevuto prelievi con successo,ma da altri casino.E'la prima volta che chiedo un prelievo a casino marriott.la richiesta mi e' stata contrassegnata "in sospeso"da quando l'ho fatta in data 19 giugno 2025.Con il mio deposito mi hanno dato un bonus,ma le mie vincite le ho accumulate con il mio deposito,non ho fruito del bonus

I've never had any problems with withdrawals in the past, but I'm referring to other casinos. This is the first time I've requested a withdrawal from Marriott Casino. My request was accepted and marked as pending because I needed to validate my account. I uploaded it and the account was validated. My winnings come from my deposit. They gave me a bonus, but I didn't use it.

In passato non ho mai avuto problemi per i prelievi,ma mi riferisco ad altri casino.E 'la prima volta che chiedo un prelievo a casino marriott.la mia richiesta e' stata accettata e contrassegnata in sospeso perché dovevo validare il conto.ho fatto l'upload e il conto e' stato convalidato.le mie vincite derivano dal mio deposito.mi hanno dato un bonus ,ma non ne ho usufruito

Thank you very much for your reply. When was the last time you contacted the casino regarding this issue? Still no reply? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Brunella60,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, I sent two messages to the Marriott Casino and three messages to Ms. Kristina of guru. I informed Ms. Kristina that I have not received a response from the Marriott Casino.

Buongiorno,ho inviato due messaggi al casino marriott e tre messaggi alla signora Kristina di guru.Ho informato la signora Kristina che non ho ricevuto risposta dal casino marriott

I look forward to your immediate intervention.

Aspetto da parte vostra un intervento immediato

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Brunella60,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear CasinoMarriott,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Good morning Mr. Attila. I would like to know if I should forward your message to the Marriott Casino or if the casino has already received it. Thank you.

Buongiorno sg.Attila.Vorrei sapere se devo girare il suo messaggio al casino marriott o il casinò lo ha già ricevuto.grazie

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Attila Gorkij