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Hi dear sir (madam),

Sugar Pop game option changed. Not able to see anymore coin bet, it only show in dollars. Same with Winning, it does not show in coins winnigs was able to see week ago. Now it show in dollars.

BET amount was in COINS, now in DOLLARS

WIN was in coins , now dollars

no option or setting to see in coins at all

it was before, now all lines only in dollars

BUT on top line message it still show max bet 250 coins, its not changed now

why it was changed only for currency not for coins at all ?

Dear Nik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is your account newly opened or you’ve been playing in this casino for a while? Have you deposited any funds in to your account or you’ve been playing a demo/free version? Thank you in advance for your reply.

Best regards,

Petronela

Dear Nik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.