Casino Lab - Pelaaja ei ole vielä saanut voittojaan.

I requested a withdrawal on October 27th, but it hasn't been processed. Support staff say they can't provide any further information about when it will be paid out, and the finance department is very busy. Withdrawals normally take three business days.

Ich habe am 27.10 eine Auszahlung getätigt und es wird nichts bearbeitet die Mitarbeiter vom Support meinen das sie keine nähere Informationen geben wann es ausgezahlt wird und die finanzabteilung hat viel zu tun. Normalerweise ist die Auszahlung dauer 3 werktage

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Dear Miajacky,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Miajacky,

We regret to learn about your situation.   

We would like to inform you that we are currently investigating this matter in response to your concerns. 

We will make every effort to assist you with your pending withdrawal and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,  

CasinoLab team.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Miajacky,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila