Casino Infinity - Pelaajan voittoja ei ole maksettu.

I placed a bet of 100.42 Euros on the Mega Fire Blaze Spain roulette wheel and the winning number was 8, where I had bet approximately 4 Euros. However, I have not received the corresponding payment in my account.

Realicé una apuesta de 100,42 euros en la ruleta Mega Fire Blaze España y el número ganador fue el 8, donde había apostado aproximadamente 4 euros. Sin embargo, no he recibido el pago correspondiente en mi cuenta.

Hello Satomana,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Infinity. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you bet 100€ or 4€ or what the 4€ mean?
• Do you have any evidence of your win?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good morning, thank you very much. Step by step:

- I am not verified at the casino as they do not ask me for it at the moment.

- I made a 100 euro bet on the Mega Firr Blaze Spain Roulette, where I had more or less (I don't remember) 4 euros in full on the 8. Therefore, the winning amount should have been approximately 120€ and I received 0 euros.

- I have no evidence, I only have the transaction ID, which I don't know if it's from the casino or the specific game. Id:105.2918616021

- I'm talking to the support team but they're all long-winded.

Buenos días, muchas gracias. Por pasos:

- En el casino no estoy verificado, ya que por el momento no me lo piden.

- hice una tirada de 100 euros en la Ruleta Mega Firr Blaze España , donde tenía mas o menos ( no recuerdo) 4 euros de pleno en el 8. Por lo tant, el importe ganador debería haber sido aproximadamente 120€ y recibí 0 euros.

- no tengo evidencias, solo tengo el id de la transacción, que nose si es del casino o del juego en concreto. Id:105.2918616021

- estoy hablando con el quipo de soporte pero todo son largas

Checking the facts, I think the transition id is: 105.2918614444

Can you put it somewhere to check the amount of the draw, the numbers selected in the draw and the result of the triad?

Thank you

Revisando los hechos, creo que el id de la transición es: 105.2918614444

Podéis ponerlo en algún sitio para comprobar el importe de la tirada, los números seleccionados en la tirada y el resultado de la triada?

Gracias

Sorry for the confusion, actually both IDs refer to the transaction. The first one, ID 105.2918614445 refers to the bet and the ID 105.2918616021 refers to the resolution of the bet.

Is there any chance you can check this out?

Thank you.

Perdonad por el lio, realmente los dos ID hacen referencia a la transaccion. El primero,ID 105.2918614445 hace referencia a la apuesta y, el ID 105.2918616021 hace referencia a la resolución de la apuesta.

Teneos alguna posibilidad de comprobarlo?

Gracias.

Dear Satomana,

Unfortunately, if a win appeared on your screen during the game but does not reflect in your gaming history, there is little that can be done in this case.

To better understand how slot machines operate and how server-client communication works, we recommend reviewing our article: How Slot Machines Are Programmed. This may provide insights into potential discrepancies and technical factors that could be at play.

Without concrete evidence, such as a log from your bet history, we do not have sufficient grounds to challenge the casino or request an investigation into theoretical winnings.

Please let us know if there is anything else we can assist you with.

Best regards,

Nick

Dear Satomana,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.