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I won 12.60 from the free no deposit bonus i done the waggering and the kyc but still cant withdraw the money they reject me everytime say "its problem with our payment provider" so i cant withdraw with another payment option because the withdraw limit its 20 euro

Dear Psipsinis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that limits for deposits and withdrawals are not managed by the casino exclusively. The payment providers may impose limits for the transactions. Have you tried to communicate an option to deposit more funds into your account, and without completing mandatory deposit wagering, to request a new withdrawal?

Looking forward to hearing from you.

Best regards,

Petronela

the problem is the still have active to use as payment method "Advcash" (the withdraw limit there its ok) but they keep reject my payment

Dear Psipsinis,

Is it an internal casino system issue, or it’s related to your account only? Thank you.

its problem from casino they say they cant pay me because my currency its euro and they pay on ruble. They gonna contact with payment provider to found solution and they gonna send me email!

I fully understand your frustration, Psipsinis. I will set the timer for additional 5 days and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for good news regarding your withdrawal. Thank you in advance for your patience.

Have there been any developments since our last conversation, please?

they say the fix the solution but they keep reject my payment. They dont answer on emails too

Thank you very much, Psipsinis, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Casino Alpha to join us and help us resolve the player's issue.

Hello Mr. psipsinis.

We would like to apologize for the inconveniences you have experienced. The issue is caused by our payment provider and we are still working things out with them to make sure it's available.

The good news is: we are ready to provide an alternative solution for you!

Please provide us with your payeer, piastrix or advcash account and we will set a manual withdrawal transfer.

You can message me directly at mfox@casino-alpha.net 🙂

Have a wonderful day,

Tom

Dear Psipsinis,

Is the casino's solution satisfiying for you?

yes i can confirm i get the money thanks for the help casino guru!!

Thank you for letting us know that your issue have been resolved, we glady hear it. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru