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I was blocked for pushing some money while intoxicated

Блокираха ме,че съм набутал малко пари докато съм бил в нетрезво състояние

Dear Станислав,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few more question as the case doesn't seem to be clear yet. What did you mean by intoxicated? Is your account currently blocked or are you still able to login into the casino? Do you have any relevant comunication regarding your issue with the casino? If yes, please send it to nikolas.b@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

I still can't play anything, I can only get into the reggae, but that's it. I was sitting down on the weekends to knock and play poker, I pushed a certain amount and they blocked me. and they blocked me for 6 months. I don't know what their problem is, the money is mine, as I decide I will play it anyway. and they hold my account

Все още не мога да играя нищо мога само да си влезна в рега но до там.Бях седнал почивен ден да чукна и поцъкам покер набутах известна сума и те ме блокираха.Питаха ме каква е причината казах им че съм пиинал и не съм играл добре и те ме блокираха за 6 месеца.Незнам какъв им е проблема парите са си мои както реша ще ги играя все пак.а те сметка ми държат

Thank you very much Станислав for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

thank you very much

Благодаря ви много

Hello Станислав,

I looked at your complaint and will do my best to help you. I would like to invite bwin Casino into this conversation. Casino, can you please specify why did you block the player’s account?

We would like to ask the bwin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Malta gaming authority. If you need my help with contacting them just send me an email here: viliam.v@casino.guru.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.