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I had joined a game but it had a bug and I couldn't find it anymore and I had deposited money in the game

Eu havia entrado em um jogo porem deu bug e eu não achei mais ele e eu havai depositado dinheiro no jogo

Dear glauciarodrigues0711,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Please clarify in more detail what exactly happened and which game you played.

Have you tried contacting the casino regarding this issue?

Looking forward to hearing from you.

Best regards,

Kristina

Dear glauciarodrigues0711,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.