Browinner Casino - Pelaajan tili suljetaan kotiutusviiveen jälkeen.

Hi, I have a problem with this mess.

I won around €469 playing my real balance on Hacksaw and Pragmatic slots. I requested a withdrawal on March 10th, but it was cancelled because an additional document (proof of deposit) was missing.

I also uploaded this document and it was approved after 1 day. The casino says I can now withdraw since all the uploaded documents have been approved.

Yesterday, March 12th, I requested the withdrawal again.

Today, March 13th, my withdrawal was canceled and my account was blocked, the support accused me of violating the casino's terms.

Obviously, I didn't do anything wrong, I just played their casino games and won. It seems absurd to me that the casino first asks for an infinite amount of documents and then, when my account is finally verified, arbitrarily decides to keep my money like that.

I hope you can talk some sense into the casino and convince them to pay me the winnings I'm entitled to.

Thanks in advance

Salve, ho un problema con questo casino.

Ho vinto circa 469€ giocando il mio saldo reale su slot hacksaw e pragmatic, ho richiesto il prelievo il 10 marzo ma mi è stato annullato in quanto mancava un documento addizionale (la proof of deposit).

Ho caricato pure questo documento e mi è stato approvato dopo 1 giorno. Il casino dice che adesso posso prelevare dato che tutti i i documenti caricati sono stati approvati.

Ieri, il 12 Marzo, ho richiesto nuovamente il prelievo.

Oggi, 13 Marzo, mi viene annullato il prelievo e mi viene bloccato il conto, l'assistenza mi accusa di aver violato i termini del casino.

Io ovviamente non ho fatto nulla di male, ho solo giocato ai loro giochi del casino e vinto, mi sembra assurdo che il casino prima chieda un'infinità di documenti e poi quando finalmente il mio conto è verificato decida arbitrariamente di tenersi i miei soldi così.

Spero possiate far ragionare il casino e convincerli a pagare le vincite che mi spettano.

Grazie in anticipo

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Browinner Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas