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Hello, I made 3 transfers and it's been 24 hours now and they haven't been credited to me.

The problem is that when I deposit it I ask why it is not credited to me and the operator tells me that it has already been credited when that is totally false,

I tried to speak to the advisor and he just stays static? When trying to download the CPE, the electronic receipt does not download, now they tell me that they only accept the CEP PDF images, no,

Hola ,hice 3 transferencias ya hace 24 horas que no se me a acreditado, el

problema que al deposítala pregunte el porqué no se me acredita y el aperador me dice que ya se acreditaron cuando eso es totalmente falso ,

inetento hablar con el asesor y solo de queda estático ? Al intentar descargar el CPE no me descarga el comprobante eléctronico,ahora me dicen que solo aceptan el CEP imágenes pdf no ,

Dear elsa44286,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Dominika

Hello, but the transfers have already been made from my bank, I have already contacted the bank on my behalf and they tell me that they cannot do anything on their part.

Hola ,pero de mi banco ya salieron las transferencias, ya me comuniqué con el banco de mi parte y me dicen que de su parte no pueden hacer nad

Dear elsa44286, could you please share your communication with the bank regarding the deposits? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Dear elsa44286,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.