BOOMERANG BET Casino - Pelaajan voittoja rajoitetaan epäoikeudenmukaisesti.

I received a 10€ bonus requiring 65x wagering (total 650€ turnover). I fully completed the wagering requirement fairly, generating 2,000€ in bonus winnings as shown in my account balance screenshots.

Upon conversion to real money, the casino applied a 15€ maximum win limit that was **NOWHERE STATED** in the bonus promotion terms, popup terms, or general T&C I accepted.

**CRITICAL EVIDENCE THAT I WILL SEND IN SCREENSHOTS**: Casino support chat (screenshot attached) explicitly admits this: "it's a special bonus and it doesn't say the max win is 15 euros, instead you have to ask us in the chat."

**Why this is unfair/misleading (law violation)**:

1. Material bonus restrictions like max conversion limits MUST be clearly disclosed upfront per Unfair Commercial Practices Directive 2005/29/EC

2. Requiring players to "ask support in chat" for key limits is NOT transparent or fair

3. I completed all stated requirements in good faith based on visible terms only

**Timeline of compalint i sent to them **: Complaint emailed 24 Feb 2026 + follow-up 3 Mar with 10 Mar deadline = I got no response when i gave them a 14 day period to answer, which was a completely fair timeline. Which i got NO substantive response despite acknowledgment.

**Attachments**: Balance screenshots (2,000€ winnings), support chat proof, complete email chain.

**Requested resolution**: Full 2,000€ winnings converted to withdrawable balance (or fair settlement reflecting actual violation).

This is a textbook case of hidden bonus terms that reputable dispute platforms consistently rule against. Below in the screenshots provided, is evidence of my 2000 euro balance, evidence of support staff saying its a special bonus and requirements aren't specified and you have to ask us in the chat and the email i sent to them on the 24th February.

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Dear leofont,

Thank you very much for submitting your complaint. I'm sorry to hear about your negative experience with BOOMERANG BET Casino. Please allow me to ask you a few questions so I can better understand the situation.

Could you please send me a link or a screenshot of the bonus you activated and played with? Was a deposit required to activate this bonus?

Were you informed at any point that the bonus terms and conditions remain applicable even after the wagering requirement has been completed?

Could you please confirm whether your casino account balance was divided into real money and bonus money balances?

Did the balance you continued playing with appear as "withdrawable"/"real money", or were your winnings still displayed in the bonus balance?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Attila,

Thank you for your reply and for looking into my case.

1.Bonus link / screenshot Below:

I activated a 10 € casino bonus with a 65x wagering requirement (650 € total) - & "no deposit was required"

2. No. There was **no notification, pop-up, message, or statement** in the bonus terms indicating that after completing the 65x wagering requirement, a hidden 15€ maximum win limit would still apply.

I completed all visible requirements in good faith, expecting full conversion to real money. The 15€ cap was only revealed afterward by support, who admitted it wasn't stated anywhere & had to ask in the "chat".

3.Yes, my account clearly showed separate *real money balance* and *bonus balance* sections.

- While wagering the 10€ bonus (65x requirement), all my play and winnings appeared in the *bonus balance* (reaching +2,000€). 

- My **real money balance** remained separate and unchanged. 

- After completing wagering, the system automatically converted the bonus balance but **applied the hidden 15€ max win limit**, transferring only 15€ to my real money balance.

4.The balance/winnings I played with was *always displayed in the "bonus balance" section during wagering.

- I completed the 65x wagering requirement while everything remained in *bonus balance* (grew to 2,000€).

- **No part appeared as "withdrawable/real money"* until AFTER wagering completion.

- Only then did the system convert bonus balance → *suddenly applied hidden 15€ cap* → transferred just 15€ to real money balance.

This is "standard bonus behavior"* I fully understood. The problem is the *15€ max win limit was never disclosed upfront* in any terms I accepted.

Screenshots Below Demonstrate:

• The Email i received stating that i received a $10 euro Bonus Money
• Evidence of staff stating that the *15€ max win wasn't applied/stated in the terms & had to ask in the "chat" as it was a "special one" & " the requirements are not listed you can check the conditions with us in the chat before activating the bonus.
• Evidence of balance being 2,000€ +

Thank You for your response & I hope this can be settled in good faith.

Regards, [Redacted]

Dear Player,

Thank you for your reply. I checked the Bonus T&Cs and I found this:

7.16 Any no-deposit casino bonus has wagering requirements of x40 (forty). Any such bonus has a maximum withdrawal limit of x5 (five) the bonus amount received. For example, a 20 EUR (twenty) no-deposit bonus will have a maximum withdrawal limit of 100 EUR (one hundred). Any winnings above 100 EUR (one hundred) will not be eligible for withdrawal and will be voided and removed from the account balance at the withdrawal stage.

Sadly, there is not much I can do to support your case at this time, especially when the casino shares all the relevant information on the website. Casinos try to design their bonuses to be as attractive as possible, and setting a maximum cash out limit for bonus winnings is very common. Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Attila

Dear leofont,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru