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So I closed my account after losing over €4,000, over a year ago. I suffer from gambling addiction and had already spoken about it. These people reopened my account without me saying anything and started sending me all the bonuses again to play. Obviously, being a poor gambling addict, I fell for it. I want a refund of the money I deposited and a refund for the mental problems they're causing me. Thank you. I have the emails confirming that you closed your account and all the other details.

Allora io avevo chiuso il profilo visto che avevo perso più di 4000€, questo più di un anno fa, io soffro di ludopatia e ne avevo già parlato, questi fenomeni mi hanno riaperto il profilo senza che dicessi niente e mi hanno riiniziati a mandare tutti i bonus da giocare e io ovviamente da povero ludopatico ci sono cascato. Rivoglio il rimborso dei soldi depositati e un rimborsi per i problemi che mi causano mentalmente, grazie. Nel caso ho le Mail che confermano che avevi chiuso il conto e tutti

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the email with your self-exclusion request from a year ago, along with the casino's responses? My email address is [email protected].
• When exactly was your account closed, and when exactly was your account reopened?
• How did you find out that your account has been reopened?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear david19988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for your email. I have received the screenshot showing the casino’s reply from a year ago, confirming that your account was closed. However, I also need to review the email you originally sent to the casino requesting your account closure. Please forward that email to me at [email protected].

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.