BOOMERANG BET Casino - Pelaajalla on vaikeuksia tilin poistamisessa.

I have been allowed to deposit while registered in the Self-Prohibition Registry

I am playing a game that constitutes a crime. I have been requesting to be removed from the platform and to stop receiving all advertising for the game for a week without success.

Me han permitido depositar estando inscrito en el Registro de Autoprohibicion al

juego incurriendo en un delito. Llevo solicitando la baja en la plataforma y en la recepción de toda publicidad al juego durante una semana sin obtener resultados.

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Dear Janquel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I’m sure that you are aware of the geolocation of DGOJ operation:

"What is self-prohibition?

If you have a problem with gambling, you can register in the Register of Gambling Access Bans (RGIAJ) of the Directorate-General for Gambling’s Regulation (DGOJ). It is registration with self-prohibition in gambling halls that require a prior registration to play, which includes the different operators that act legally in Spain. Anyone can request their inclusion in the RGIAJ, which will prevent them from browsing online gambling operators’ pages."

Since you have chosen a casino with no license, it will be very difficult to resolve this case to your satisfaction. Could you please forward emails or screenshots showing that you have sent requests for your account’s closure? My email address is petra.h@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra