BOOMERANG BET Casino - Pelaaja ei ole vielä saanut voittojaan.

I've been waiting for my withdrawal for 11 days now. This casino has a 96-hour limit. I contact them via chat and they keep giving me the runaround, always saying they've already informed the finance department, but they never contact me to give me a reason or send me the money.

llevo Esperando mi retirada 11 días ya , este casino tiene un límite de 96 horas , me pongo en contacto con ellos en el chat y me dan largas siempre me dicen que ya lo han comunicado al departamento financiero pero no se ponen en contacto conmigo para darme un motivo ni me envían el dinero

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ivanxerez7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Tomorrow will mark 14 days since the due date and they continue to stall and haven't paid me.

Mañana hace ya 14 días de la fecha pendiente y siguen dándome largas y sin pagar

Yesterday they told me by email not to worry, that the process was going well, and to wait another day or two, but tomorrow will mark 14 days and nothing has arrived yet.

Ayer me comentaron por correo que no me preocupe que la gestión va bien que me esperara un dia o dos más hábiles , pero ya mañana hace los 14 días y sigue sin llegar nada .

Dear Ivanxerez7,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Ivanxerez7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru