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They have closed my account with no reason have said my R4096 will be transferred but when I ask when receive no response which concerns me greatly

Dear Jacobus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and specify when exactly your account has been closed? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here)?

I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Account was closed yesterday and they asked if my balance of R4096 could be transferred to my ecopayz account where my approved withdrawal went to which I said yes asked why but reaponse was just they found irregularities ? I have sent numerous emails asking when my money will be transferred but no response still even had bonus balance and was enjoying playing here but there call just want my money due.

It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. It can take even more due to the holiday season.

We will keep this complaint opened, and if there is no development, we will intervene. Please keep us updated, and let us know if there is anything new.

I never requested the withdrawal they closed my account and put the withdrawal through on my behalf and now won't reply I doubt very much they will pay but let's see thank you

Dear Jacobus,

Is there anything new, please? Have you received your funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player has stopped responding. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.