Boda8 Casino MY - Pelaajan voitot takavarikoidaan.

Boda8 casino mentioned about the winning of RM10000 which I won Evolution Gaming is invalid. They mentioned that Evolution Gaming informed them that the winning is invalid. Hence they did not want to pay out.

They proceed to block me for accessing Evolution Gaming probably wanting to avoid me from checking the legitimate transaction. I have tried using other login to access Evolution Gaming and there is no problem accessing.

Dear bigbang,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Boda8 Casino MY.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain when the incident happened?
• Could you please explain which games from the Evolution game provider you played?
• Have you passed account verification in the casino?
• Have you made any previous successful withdrawals from the casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

1. It was happen on 23 June 2025

2. The game is Speed Roulette from Evolution

3. Yes I have passed verification

4. I have previously successfully withdrawn, but this round due to is biggera amount, they only paid 30% of the total winning.

They also block my access to evolution to avoid me for checking the result history.

Thank you very much, for providing the necessary information. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello bigbang, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the issue with your winnings. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Boda8 Casino MY to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear bigbang,

I have tried to contact the casino repeatedly via e-mails and Teams, but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

As a next step, normally I would recommend you contact the proper Gaming Authority and submit a complaint with them. However, since the casino is using fake license, there is nowhere else I can refer you to. I am really sorry I could not be of more help on this occasion, and would recommend in the future to check the casino review on our website before signing up, to avoid issues like this one.

Best regards,

Matej