BoaBet Casino - Pelaajan kotiutus on viivästynyt.

Waiting for withdraw after completing bonus, no payments received.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Flemming,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• What is the current status of your withdrawal request in your casino account — is it still shown as pending, approved, rejected, or something else?
• Has the casino provided you with any specific reason for why your withdrawal has been pending for approximately six weeks?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Hello

My withdrawl is still pending.

The last e-mail I got from Boabet was on 17th of July and they wrote:

"We can confirm that your withdrawal is currently being reviewed by the relevant department. While we understand that waiting can be frustrating, please be assured that our team is working as quickly as possible to complete the review process.

Once your withdrawal has been approved, you will receive a confirmation email with the update"

That was the second or third time I got that answear from Boabet when asking for the status of my withdrawl.

Dear Flemming,

Thank you very much for your clarification.

Could you please send me all relevant communication you have had with the casino regarding your withdrawal, as well as any relevant documents or screenshots related to the case?

You may attach everything directly to this complaint thread or send it to karla.m@casino.guru.

This will help us review the situation more thoroughly before proceeding further with your complaint.

Thank you very much for your cooperation.

Karla M.

Dear Flemming,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Flemming,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru