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The online casino is requesting a screenshot of my Mifinity wallet for verification of my deposit through Mifinity. However, no deposit is visible in this Mifinity wallet on my account. The only evidence I possess is the Mifinity confirmation email, complete with transaction number, etc., as well as the original online banking screenshot from my bank. Despite repeatedly submitting both of these, and even reaching out to the support team, I unfortunately have not received any assistance.

Das online Casino verlangt zur Verifizierung meiner Einzahlung durch Mifinity einen Screenshot von meiner Mifinity wallet. In dieser Mifinity wallet ist auf meinen Account keine Einzahlung ersichtlich, das einzige was ich besitze ist die Bestätigungsemail von Mifinity mitsamt Transaktionsnummer etc. und den original online banking Screenshot meiner Bank. Beides wurde mehrfach eingereicht und mittlerweile auch der Support kontaktiert, der mir leider auch nicht weiterhelfen konnte.

Hello Pdhntr91,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BlueLeo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Did you try to contact your payment provider in order to receive a confirmation from them which you can provide to the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

The verification process has been running since May 1st, 2023. Everything has already been verified by the casino (KYC, ID, address) only the deposit confirmation is not accepted. I haven't contacted mifinity yet, but I spoke to Blueleo support a week ago, who unfortunately couldn't help me. I have a screenshot of the chat history.

Hallo Nick,

der Verifizierungsprozess läuft seit dem 1.5.2023 es wurde bereits alles verifiziert vom casino ( kyc, Ausweis, adresse) nur die einzahlungsbestätigung wird nicht angenommen. Ich habe mifinity noch nicht kontaktiert, aber ich habe vor einer woche mit dem support von blueleo gesprochen, der mir leider nicht weiterhelfen konnte. Vom chatverlauf habe ich einen Screenshot.

Hello Pdhntr91,

What is exactly wrong with the deposit confirmation? Would it be possible to forward the communication to [email protected]?

Dear Pdhntr91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.