Blitzgo.Bet Casino - Pelaajan kotiutus on viivästynyt.

The casino is holding my money, I have requested a withdrawal several times, I always wait 4 days for the money to be returned to my gaming account. I currently received an email saying that I should request a withdrawal via ktyptomenu, while I deposited the money via a credit card, so I cannot make a withdrawal via ktyptomenu. I am already desperate about the situation. They are holding my 12,000.

Casino mi zadržuje peníze, několikrát jsem žádala o výběr, vždy čekám 4 dny, aby se mi peníze vrátily opět na herní účet. Momentálně jsem dostala e-mail, že mám požádat o výběr přes ktyptomenu, přičemž jsem peníze vkládala přes kreditní kartu, takže přes ktyptomenu nemohu provést výběr. Jsem že situaci již zoufalá. Zadržují mi mých 12000.

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Hello,

Thank you very much for submitting your complaint.

I’m sorry to hear about your withdrawal issue. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?
• Were you asked to make a minimum crypto deposit in order to be allowed to withdraw via crypto?
• Could you please share with me your communication with the casino regarding the payout arrangements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear barborasp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of barborasp. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message: (translated)

Hello, I submitted my complaint again and stopped communicating because I accidentally entered the wrong name of the casino. It is blitz-fun.bet, and this casino is withholding my money. I am truly desperate.

Thanks for your patience.

While the casino is added to our database, could you please specify whether they were able to fix the issue with your payout?

Thanks in advance for your reply.

Unfortunately, they also took away 3,000 from my original winnings and I don't know why.

Bohužel, navíc mi sebrali 3000 z původní výhry a nevím proč.

I am sorry to hear the news.

• Did the casino justify confiscation of your funds, citing any terms and conditions?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Share any new communication with the casino regarding the confiscation of your winnings with me at tomas@casino.guru

Thanks in advance for your cooperation.

I didn't use any bonuses.

I made a bet on sports.

The casino took 3000 from my winnings.

They wrote to me that I had made a chargeback, which I had not.

The casino is more of a scam and keeps your money.

Žádné bonusy jsem nepoužila.

Udělala jsem sázku na sport.

Casino mi z výhry sebralo 3000.

Napsali mi, že prý jsem provedla chargeback, což jsem neprováděla.

Casino je spíše podvod a zadržuje peníze.

Dear barborasp,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello barborasp,

My name is Michal, and I have taken over this complaint. I have reviewed this case, and I will contact the casino to get more information on this issue and see how I can help you.

I would like to invite Betmaster Blitzgo.Bet Casino to join the discussion.

Dear Blitzgo.Bet Casino,

I would like to ask for clarification on the reasons for the player's unprocessed withdrawals. Furthermore, I would appreciate it if you could provide any evidence regarding the alleged chargeback that the player was supposed to initiate, as she denied making such a request.

If there are any relevant details or circumstances related to this matter that cannot be disclosed publicly, please send them to me directly at michal.k@casino.guru for an independent assessment.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear barborasp,

I have tried to contact the casino repeatedly but have had no success. I'm afraid there is not much that can be achieved without cooperation from their side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Usually, in the meantime, I would recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator on the casino website, but the casino doesn't display its license validator, most likely in an attempt to prevent players from escalating their complaints further.

Although Blitzgo.Bet Casino appear to hold a valid gaming license as they are listed in the Register of License Holders

Currently, the only way to submit a complaint to the authority is via a form on the licence validator page. You may wish to inform the licensing authority that the casino operator (3-102-940953 SRL) is not offering this option to their players. The greater the number of complaints they receive regarding this matter, the more probable it is that they will take the necessary actions. Regrettably, this is where any potential assistance from our end concerning your case concludes.

I am sorry I could not be of more help on this occasion. I really hope the decrease in the rating caused by unresolved complaints might help to change the casino's approach.

While we cannot assist further with this specific case, please do not hesitate to contact us if you have issues with any other casino in the future, and we will try our best to help if possible.

Kind regards,

Michal

Casino Guru