Blitz.red Casino - Pelaajan kotiutus on viivästynyt.

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The complaint is exactly the same as this casino of the same operator and will be omitted.

All documents that can be submitted are also identical.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

We have successfully made a withdrawal 

We have also passed KYC

I am unable to submit correspondence as I have not had a conversation with support.

Dear player, could you please clarify what the exact issue is in this complaint? Is the casino refusing your withdrawal due to the 3x deposit wagering requirement — similar to your other complaint? If yes, we will need you to provide the same type of proof as before. Specifically, a screenshot or other evidence clearly showing that you have wagered at least 3 times the deposit amount at this casino after the relevant deposit.

Could you also send us your deposit history, so we can verify which deposit the withdrawal is tied to?

Could you please explain why you haven’t contacted the casino’s support team directly about this issue?

This is because the casino does not communicate properly.

There are approximately 800 pages of game history after the deposit.

Even at $5 per page, that should be enough.

Dear player, please request your game history in Excel format from the casino. We need to verify whether the $500 deposit was truly wagered 3 times.

Without proper proof, we cannot proceed further with your complaint.

The casino is refusing to do so, which is why I am filing this complaint.

Casino support just says their system is perfect, and there's no way to have a conversation with them.

Please contact the casino's support team and ask them to forcefully submit the Excel file.

Dear player, kindly provide clear proof that you have requested your game history in Excel format from the casino and that the casino refused to provide it.

Please either upload this evidence directly here in the complaint thread, or send it to my email address: [email protected].

I have requested a manual investigation from casino support, but they are refusing to conduct the investigation and will not prepare the necessary documents.

I have requested the documents, but they have been ignored.

Dear player, to help move things forward, we kindly recommend that you contact the casino and send them a polite message with the following requests:

1. Ask for your complete game history in Excel format – this will help us verify everything more easily.
2. Ask exactly how much you still need to wager to meet the wagering requirements, according to their system.

We suggest you send this request both by email and through the live chat, so there’s a clear record of your communication.

Here is an example of how to ask for the game history politely:

Hello, I kindly request my game history in Excel format, including all deposits, withdrawals, bets, and bonuses. I would also like to know the exact amount I still need to wager to complete the wagering requirements. Thank you in advance for your help.

Once you receive a response from the casino, please forward it to [email protected] or upload screenshots here.

I want you to understand that I am filing this complaint because the casino has been ignoring me for so long.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you andandjonnyx for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Blitz.red Casino for their help in resolving this complaint. We would like to know what the issue is with the wagering and what we can do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear andandjonnyx,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator on the casino website (validator link). The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Peter