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The fraudulent casino refuses to accept a compliant payout by preventing the withdrawal amount from the player's account in the first place. This is part of their (criminal) "business policy"; it's all pure calculation/enrichment. Days of drama. Countless attempts and stupid replies... A payout is definitely NOT possible; the illegal casino apparently doesn't know its own (illegal) terms and conditions and payment methods. It's all lies and deception. Criminal charges have already been filed for suspected fraud and theft. This disastrous casino can fool, rip off, and cheat on its own... This dubious "business" should be completely eliminated from the German market.

Das betrügerische Casino weigert sich, eine regelkonforme Auszahlung zu akzeptieren, indem der Auszahlungsbetrag gar nicht erst vom Spielerkonto abgehoben werden kann. Dies ist Teil der dortigen (kriminellen) "Geschäftspolitik", alles pure Berechnung/Bereicherung. Tagelanges Theater. Unzählige Versuche & dumme Antworten... Eine Auszahlung ist definitiv NICHT möglich, das illegale Casino kennt anscheinend seine eigenen (illegalen) AGB's & Zahlungsmodi nicht. Alles nur Lug & Trug. Strafanzeige wegen Betrugsverdacht & Diebstahl wurde bereits erstattet. Veralbern, abzocken und betrügen kann sich dieses katastrophale Casino alleine... Dieser dubiose "Laden" müsste vom deutschen Markt gänzlich eliminiert werden.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

This has been going on for days, see screenshot. Regular payouts are always refused without reason.

A complete rip-off. This is serious fraud. This casino MUST be removed from the market entirely, and the operators should be put in a penitentiary with preventive detention—to protect everyone's money.

So läuft das hiet seit Tagen, siehe Screenshot. Die reguläre Auszahlung wird stets grundlos verweigert.

Verarschung auf ganzer Ebene. Das ist schwerer Betrug, dieses Casino MUSS gänzlich vom Markt entfernt werden und die Betreiber gehörten ins Zuchthaus mit Sicherheitsverwahrung - zum Schutz des Geldes aller Personen.

Is there any other purpose here besides the cheap, prefabricated, run-of-the-mill answers, or why are you even sitting there? No, why should you? You don't care about anything anyway, of course. Antisocial secondary school students.

Sorry, but you're just as shitty as all those scam casinos. Put them all in a sack and hit them ten times with a club.

Delete all my data; we can easily do without such inferior and under-educated idiot quacks.

Stupid, uneducated internet bunglers, a truly stupid mass of people. Nobody really needs such crazy wannabe "Samaritans." Ridiculous.

Gibt es hier auch einen anderen Einsatz außer die billigen & vorgefertigten 0815-Antworten oder weshalb sitzen Sie da eigentlich??? Nein, warum auch? Ihnen ist doch sowieso alles egal, schon klar. Asoziale Hauptschüler.

Sorry, aber Sie sind genauso SCHEISSE, wie die ganzen Betrugscasinos. Alle in einen Sack und 10x mit dem Knüppel drauf.

Löschen Sie meine gesamten Daten, auf derart minderwertige & unterbemittelte Idioten-Quacksalber kann gut und gerne verzichtet werden.

Dumme, ungebildete Internet-Stümper, selten dämliches Massenvolk. Solche bekloppten Möchtegern-"Samariter" braucht wirklich kein Mensch. Lächerlich.

Did you incompetent idiots in your narrow-minded, crazy heads NOT understand how to delete my account IMMEDIATELY???

Of course, there's no need for stupid mass bullshit. This is a stupid and extremely inferior monkey circus.

Haben Sie unfähigen Vollidioten in Ihrer kleingeistigen Spinner-Birne etwa NICHT verstanden, meinen Account mit SOFORTIGER Wirkung zu löschen???

Dumme Massenscheisse wird selbstverständlich NICHT benötigt. Dämlicher und hochgradig minderwertiger Affenzirkus hier.

The blatant scam casino closed the account WITHOUT a payout...

Please delete my account here with immediate effect.

👎👎👎👎👎

Das eklatante Betrugscasino hat das Konto geschlossen OHNE Auszahlung...

Löschen auch SIE meinen Account hier mit sofortiger Wirkung.

👎👎👎👎👎

Complete idiots! Narrow-minded, incompetent secondary school students!

Vollidioten! Kleingeistige, unfähige Hauptschüler!

We’ve rejected this complaint as per the player’s explicit request.