Betunlim Casino - Pelaaja ei voi nostaa varoja.

Hello, I can't withdraw the amount I have because the website says it's forbidden in Brazil. If I can deposit it, why can't I withdraw it?

Olá. Não consigo sacar o valor que possuo pois o site diz que no Brasil está proibido. Se posso depositar, por que não sacar?

salvadorpinhojunior@gmail.com

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about the problem you're experiencing. To better understand the situation and assist you appropriately, could you please provide more details by answering the following questions:

• Have you made any successful withdrawals from this casino before?
• Did you fill out your player profile accurately, including Brazil as your country of residence?
• Have you completed the full KYC verification process?
• Have you used any VPN or IP-masking software to change your location while accessing the casino?
• Which payment method did you use for your deposit, and is it the same method you are trying to use for the withdrawal?
• Have you contacted the casino’s customer support about this issue? If yes, what was their response?

I hope we can help you resolve this matter as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Spjr1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.