BetRepublic Casino - Pelaajan tili pysyy avoinna itse tehdystä pelikieltopyynnöstä huolimatta.

Casinos: Betrepublic, Golisimo, GoKong

Despite multiple requests to block my account due to gambling addiction, my account remains open and I can deposit without limit.

since May 14th

Casinos: Betrepublic, Golisimo, GoKong

trotz mehrfacher Bitte um Sperre meines Kontos aufgrund von Spielsucht ist mein Konto weiterhin offen und ich kann ohne Limit einzahlen.

seit 14.5.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the uncropped, original account closure request that you sent to BetRepublic Casino, along with the casino's responses? My email address is veronika.f@casino.guru.
• Have you received any follow-up emails from BetRepublic casino to your self-exclusion request?
• Have you tried reaching out to the casino through other communication channels as well, for example, live chat?
• Have you passed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika