BetRebels Casino - Pelaajan ilmaiskierrosten voitot viivästyvät.

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Hello,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with BetRebels Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate?

Thank you in advance for your response.

Best regards,

Attila

I was playing this game → I accumulated points during normal play and entered free spins → I entered free spins and watched until I received at least a minimum amount of winnings → Suddenly the screen froze → I logged in again → The winnings were not reflected and I was returned to the game screen. I contacted customer support → Within 48 hours → Contact them by email → No response → Email them → Infinite loop. No response. One month has passed.

このゲームでプレイしていた→通常時にポイント貯めてフリースピン突入→フリースピン突入して、最低限　勝利金をもらえるまで目視→突然画面が固まる→再ログイン→勝利金が反映されずゲーム画面に戻るヤジカスタマーサポート問い合わせ→48時間以内→メールで問い合わせしろ→来ない→メールしろ→無限ループ　回答なし　1ヶ月経過

Thank you for your response.. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila