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 Account blocked, unable to withdraw remaining balance

Hello,

I would like to report an issue with my account at Betrahen Casino.

My account was recently blocked by the casino ("Client locked"), and I am unable to access it. At the time of the block, my remaining balance was $180.

Some details about my account:

I played mostly slots, and occasionally sports bets.

I did not use any bonuses.

My account was fully verified successfully.

I am simply requesting the withdrawal of my remaining balance. The casino has blocked me without providing a valid reason, and I am unable to access my funds.

I hope CasinoGuru can assist in resolving this matter or at least provide guidance on how to recover my balance.

Thank you for your attention.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the email you received from the casino after your account was blocked? My email address is veronika.f@casino.guru.
• What games did you play to accumulate the winnings you've been trying to withdraw shortly before your account was blocked?
• Has the casino informed you if you would receive your remaining balance, or if the amount would be confiscated?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika