BetNjet Casino - Pelaajan omaehtoisen pelikiellon pyyntö on viivästynyt.

I'm experiencing serious problems with this casino. They refuse to permanently self-exclude me despite my severe gambling addiction. I've been waiting for almost a week, and even though they know about my gambling problem, they haven't closed my account. They only send generic messages via chat and don't reply to emails. In fact, gambling is prohibited in my country, Spain, and they know it.

Estoy experimentando graves problemas con este casino. No me quieren hacer una autoexlusión definitiva por problemas graves de ludopatía. Llevo esperando casi una semana y a sabiendas de los problemas de adicción al juego no me cierran la cuenta, solo me ponen mensajes genéricos por el chat y no contestan a los correos electrónicos . De hecho tengo el juego prohibido en mi país, España y lo saben-

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you received any response from the casino to the email you sent on July 6?

When was the last time you communicated with customer support regarding your self-exclusion request?

How many emails did you send to the casino requesting to be self-excluded? Please forward me the original emails you sent (not just screenshots), along with the casino's responses, at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika