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casino Didn’t pay out my winnings from my rebate, claiming I cheated and system denied my payment to suspicious activity.

Dear angelpereira97,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BETNET9.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did the casino block your account? Since when are you a player of the casino?
• Do I understand correctly the winnings come from a rebate bonus based on your lost deposits?
• What games did you play to accumulate your winnings? (slots, live games, betting on sports) 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear angelpereira97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.