Betmica Casino - Pelaaja kohtaa toistuvia viivästyksiä kotiutusten vahvistamisessa.

Been waiting for a withdrawal for 3 weeks they ask for stage by stage verification which I have completed all 5 stages and now they have asked for another bank statement which has already been given on other stages. They’re just doing anything they can asking for the same data over and over. I’ve sent eveyrbing to them and more than enough you should ever need and they take 3 days to reply then request something else and the cycle continues

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Colfy2425,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help me better understand your case, could you please answer the following questions?

• Could you please confirm whether you have submitted all of the documents requested by the casino for the KYC verification process?
• Has the casino informed you of any issues with the documents you submitted, or requested that you resubmit or correct any of them?
• Do you currently have any pending withdrawal requests?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

I have submitted everything and they keep asking for more and it’s literally the same thing I’ve already sent. I have a £493 pending withdrawal and it’s been 22 days now

Dear Colfy2425,

Thank you very much for your clarification.

Could you please send me all relevant communication you have had with the casino regarding your KYC verification and the delayed withdrawal, particularly the messages showing the documents they have repeatedly requested from you?

You can send the communication and any supporting screenshots to me at karla.m@casino.guru.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Hello Colfy2425,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru