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I've been playing for months, but I made a deposit through Oxxo and now I can't withdraw my winnings. I deposited 1000 Mexican pesos and won 2500, but I can't withdraw anything. It tells me to contact support, but nobody answers.

E jugado por meses pero realice un depósito por Oxxo y ahora no puedo retirar mis ganancias deposite 1000 pesos mexicanos y gane 2500 y no puedo retirar nada me dice que contacte a soporte y nadie responde

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Alexvargas1995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru