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🧾 Summary of the problem with Betmaster Casino

👤 User: [Name hidden by Casino Guru]

A resident of Mexico with experience with digital platforms and a cautious approach to financial transactions, he is currently experiencing difficulties withdrawing funds from the Betmaster casino.

💰 Current situation:

- The user deposited an additional $50 MXN at Betmaster Casino, bringing the total balance to $884.9 MXN.

- The balance is divided into two methods:

- SPEI: $50 MXN

- VISA (ending in 7387): $834.9 MXN

❌ Problems encountered:

1. The system requires a minimum withdrawal of $100 MXN, but the balance in SPEI is only $50, so it does not allow you to proceed.

2. When trying to withdraw from the VISA card (which does have enough balance), the message appears:

> "This payment method currently does not allow withdrawals."

3. The "Continue" button remains inactive, preventing any withdrawal action.

4. The system suggests contacting support, but does not offer a direct solution.

🧠 Actions already taken:

- Both withdrawal options (SPEI and VISA) were reviewed.

- It has been verified that there are no visible errors in the wallet.

- The option of depositing more money was ruled out, as it does not guarantee that the problem will be resolved.

- The possibility of restrictions due to bonuses, KYC verification, or internal casino policies was considered.

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Currently it doesn't even let me withdraw cash.

🧾 Resumen del problema con Betmaster Casino

👤 Usuario: [Name hidden by Casino Guru]

Residente en México, con experiencia en plataformas digitales y enfoque cauteloso en transacciones financieras. Actualmente enfrenta dificultades para retirar fondos del casino Betmaster.

💰 Situación actual:

- El usuario depositó $50 MXN adicionales en Betmaster Casino, sumando un saldo total de $884.9 MXN.

- El saldo está dividido en dos métodos:

- SPEI: $50 MXN

- VISA (terminación 7387): $834.9 MXN

❌ Problemas encontrados:

1. El sistema exige un retiro mínimo de $100 MXN, pero el saldo en SPEI es solo de $50, por lo que no permite avanzar.

2. Al intentar retirar desde la tarjeta VISA (que sí tiene suficiente saldo), aparece el mensaje:

> "Este método de pago actualmente no permite retiros."

3. El botón de "Continuar" permanece inactivo, impidiendo cualquier acción de retiro.

4. El sistema sugiere contactar al soporte, pero no ofrece una solución directa

🧠 Acciones ya realizadas:

- Se revisaron ambas opciones de retiro (SPEI y VISA).

- Se verificó que no hay errores visibles en el monedero.

- Se descartó la opción de depositar más dinero, ya que no garantiza resolver el problema.

- Se consideró la posibilidad de restricciones por bonos, verificación KYC o políticas internas del casino.

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Actual mente ni me deja retirar el efectivo

Important Notice:

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If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear that you are experiencing difficulties when trying to withdraw your funds from Betmaster Casino. To better understand your situation, I would like to ask you for some additional information:

• Have you already completed the verification (KYC) process with the casino? If so, could you confirm whether the casino has reviewed and approved your documents?
• Are there any other payment methods you could use for withdrawing your winnings, apart from SPEI and VISA?
• Have you made any successful withdrawals from this casino before?
• What suggestions did you receive from customer support after you complained about not being able to withdraw your balance?
• Have you used both SPEI and VISA for depositing money into this casino? Does the amount available for withdrawal correspond to the deposits you made using each of these methods?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

They sent the money to a special account supposedly so I could withdraw the funds, but it won't let me withdraw them because I get the following message: All deposited funds must be wagered at least once before withdrawal. Please wager your entire deposit before proceeding with withdrawals. I don't want that; I just want to withdraw my money.

Mandandaron el dinero auna cuenta de espei disque para que pueda retirar los fondos pero no me deja retirarlos por que viene el soguiete mensaje :Todos los fondos depositados deben jugarse al menos una vez antes de retirar. Por favor, apueste la totalidad de su depósito antes de continuar con retiros. Y no quiero eso solo quiero retirar mi dinero

Could you please clarify what you mean by saying that your money has been sent to a "special account"? Do you have any communication from the casino regarding this transfer? If so, kindly forward it to me at veronika.f@casino.guru.

Also, do you see any progress bar in your profile showing how much of your deposit has already been wagered? Please note that requesting deposits to be wagered at least once before processing a withdrawal is a standard practice designed to prevent money laundering.

Dear luis.romero_2042,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.