BetHall Casino - Pelaajan kotiuttaminen viivästyy.

Hello, I requested a payout on March 9, 2025, but unfortunately nothing has been paid out to date.

There was a payout on 28.02.25 before that worked but now I only get a standard email as a response

That it would still be ongoing and in process

Hope you can help

Hallo habe am 9.03. 2025 eine Auszahlung beantragt leider is bis zum heutigen Tag nix ausgezahlt worden

Es gab eine Auszahlung am 28.02.25 davor die geklappt hat aber jez bekomme immer nur ne Standart Email als Antwort

Das es noch Dauer und in Bearbeitung wäre

Hoffe könnt helfen

Hello florianbachhofer1987,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetHall Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed.

Looking forward to your answer.

Regards,

Nick

Dear florianbachhofer1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.