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BetCollect Casino – Withdrawal of €2,000 pending since 08/09/2026

I am submitting this complaint regarding a withdrawal of approximately €2,000 from my BetCollect Casino account.

I requested the withdrawal on 8 September 2026 by bank transfer. The withdrawal is still showing as "Pending" in my account.

My account is fully verified (100% KYC), and I have completed all verification requirements requested by the casino.

I have contacted BetCollect's customer support several times regarding the withdrawal. The only explanation I have received is that they are waiting for their relevant department to process the withdrawal and that I should continue to wait. I have not been given a clear reason for the delay, a specific processing date, or any concrete information regarding when my funds will be released.

The amount involved is approximately €2,000, so I am concerned about the continued delay and the lack of a clear explanation.

I would therefore like Casino Guru to assist me in contacting BetCollect and obtaining a clear explanation regarding:

Why my withdrawal remains pending;

Whether there is any additional verification or documentation required from me;

When the withdrawal will actually be processed;

When I can expect the €2,000 to reach my bank account.

I can provide screenshots showing the pending withdrawal, my verified account status, and my conversations with BetCollect customer support.

I am asking BetCollect to provide a clear and transparent explanation and to process my withdrawal as soon as possible.

Important notice:

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Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to be fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika