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I made my 2 deposited total of 6000 threw global transfer and they allow me to play after won more than 97k they said we did not received you deposit and we can not pay you any winnings.I have all proofs and can provide you guys .please help me

Dear kulwinderjassal143,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have placed two separate deposits? Were they the first ones in this casino? Has any of those payments gone through?

Could you please forward your bank statement to petronela.k@casino.guru?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

yes I made 2 different deposits and they didn’t receive any of them but all payments gone from my bank account and completed

Thank you very much, Ken12, for your reply and forwarded email. However, I'd like to kindly ask you to provide a bank statement in PDF format. Looking forward to hearing from you.

Dear Ken12,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.