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Email (**********) PROCESS at BETANO.de

My withdrawal request is not being processed because an error code (717a) is displayed when I try to withdraw €20.04 from my Berano.de account!

Since September 16, 2026, until today, September 21, 2026, I have been repeatedly asked to restart my browser, use a different device, delete and re-enter my bank details, clear the cache, restart my devices, reload the Betano website, and restart again!!! I have done all of this dozens of times in the last few days, unfortunately without success. Betano keeps telling me that the problem lies with their specialist department and is being processed, and that I will receive an email from them when the issue is resolved!!! Absolutely nothing is happening, just empty promises!!! My money simply hasn't been paid out since September 16, 2026. All I've received are empty promises or instructions on how to technically request a withdrawal, which never happens, despite using the same checking account since 2022!!! And I'm told to be patient until the specialist department responds!!! Dozens of emails have yielded the same unhelpful answer!!! Please help me!!!

E-Mail (**********) VORGANG bei BETANO.de

Es wird mein Auszahlungswunsch nicht erfüllt, da ein Fehlercode (717a) eingeblendet wird, wenn ich auf meinem Konto bei Berano.de eine Auszahlung in Höhe von 20.04€ vornehmen möchte!

Es wird seit dem 16.09.2026 bis heute dem 21.09.2026 von mir verlangt, Browser neu starten, anderes Gerät verwenden, Bankdaten löschen und neu eingeben, Cache löschen, Geräte neu starten, Betanoseite neu laden, neu starten!!! Alles dies habe ich in den letzten Tagen dutzende Male getan, leider ohne Erfolg, BETANO schreibt mir nun ständig, dass das Problem in der Fachabteilung liegt und dort bearbeitet wird und von dort eine E-Mail kommt wenn die Bearbeitung beendet ist!!! Es geschieht absolut nichts, nur tröstende Worte!!! Mein Geld wird einfach nicht ausgezahlt seit 16.09.2026 bekomme ich nur tröstende Worte oder Anweisungen wie ich technisch die Auszahlung vornehmen kann, was aber niemals ehr passiert, trotz gleichem Girokonto seit 2022!!!Und ich solle Geduld haben bis die Fachabteilung antwortet!!! Bei dutzenden E-Mail immer die gleiche nicht hilfreiche Antwort!!! Bitte helfen Sie mir!!!

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Dear Ricardito66,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center