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Hello I've requested a 1000 Euro withdrawal on 7th of February and another 500 euros a few days later. My account was long time verified and I already did some withdrawals but I still didn't get my money

Dear mblomenhofer,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Knowing that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and reply.

Best regards,

Petronela

Dear mblomenhofer,

When you have a couple of winnings from the different bonuses, the system cannot apply the maximum cashout rule correctly. In such cases, it must be checked manually which may cause a delay. We are sorry for keeping you waiting, however, one request has been approved and the second one was updated accordingly to bonus rules, you are welcome to repeat your request.

Kind regards,

BeemCasino Team

Thank you very much, Beem Casino team, for checking for us.

Dear mblomenhofer,

Could you please advise if you have received any payouts already?

Dear mblomenhofer,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.