Beef Casino - Pelaajan kotiutus on viivästynyt.

Good day,

My withdrawal has been approved and finalized by the casino since March 18, 2026, however the money has not yet arrived.

The casino says that they are not the problem because it lies with the payment provider.

Since yesterday, an inquiry has been submitted to the payment provider, and another one today. The support staff are barely addressing my questions, making it difficult for me to understand the situation. Every response ends with me being informed by email.

I have previously requested and received several withdrawals. Two withdrawals following this problematic one also worked perfectly. Therefore, my question is why there are such problems with this withdrawal.

I have been verified since the beginning.

Unfortunately, I cannot imagine that this will be resolved over time, and therefore I am asking for your help here.

Thank you!

Guten Tag,

meine Auszahlung ist seit dem 18.03.2026 benehmigt und final vom Casino bearbeitet, allerdings ist das Geld bisher noch nicht eingetroffen.

Das Casino sagt, dass es sie das Problemnicht sind, weil es am Zahlungsdienstleister liegt.

Seit gestern wurde eine Anfrage an den Zahlungsdienstleister gestellt und heute erneut eine. Die Mitarbeiter vom Support gehen wenig bis gar nicht auf meine Fragen ein, weswegen es für mich schwierig nachzuvollziehen ist. Jede Aussage endet damit, dass ich per Mail informiert werde.

Ich habe zuvor schon einige Auszahlungen beantragt und diese auch erhalten. Zwei Auszahlungen nach dieser problematischen haben auch einwandfrei funktioniert. Dementsprechend ist die Frage, die ich mir stelle, wieso es solche Probleme bei dieser Auszahlung gibt.

Verifiziert bin ich bereits seit Anfang an.

Leider kann ich mir nicht vorstellen, dass es in Laufe der Zeit geklärt wird und bitte Sie daher hier um Hilfe.

Vielen Dank!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Gigabait,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards

Petra

Dear Gigabait,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru