BCHgames Casino - Pelaajan talletusta ei ole käsitelty.

Q: Hello, I made a deposit , but the money did not arrive in my account and my account was not charged....

I can't even communicate with support.

س سلام من واریزی انجام دادم ولی پول به حساب من نیومد و اکانت من شارژ نشد ....

هیچ ارتباطی هم با پشتیبانی نمیتونم برقرار کنم .

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello sasr,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BCHgames Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Have you made any previous successful deposits in the casino using the same payment method?
• Could you please share a screenshot of the payment instructions as they appear when attempting to deposit in the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at jean.s@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean