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I get stuck in customer service chat every time without saying anything bad. They have promotions one and the wheel of fortune 5 times in a row I don't get any winnings. The poker tournaments even with the very best ace cards and will yield lose in the 99 x 100 slots neither do we speak. They definitely gave me the low win percentage. In other poker tournaments I often win from them and impossible. And then I complained in the customer service chat without saying anything bad and they block me then I see like this and I send them emails with many words against them because it is normal they block me for no reason and I in hell. And a really bad site like the promotion at the start of the wheel of fortune was giving you a free spin free spin win now maybe because they disliked me for telling them things to their face. It is impossible for this wheel of fortune promotion to give you nothing 5 times in a row. I hope you can help me with a good morning

Vengo bloccato ogni volta nella chat del servizio clienti senza che dico niente di male . Hanno delle promozioni una e la ruota della fortuna per 5 volte di seguito non mi esce nessuna vincita . I tornei di poker anche con le migliori carte assai asso e cederà perdo nel 99 x 100 le slot non né parliamo . Sicuramente mi hanno messo la percentuale bassa di vincita . Nei tornei di poker altre parti vinco spesso da loro e impossibile . E poi mi lamentato in chat del servizio clienti senza dire niente di male è mi bloccano poi io vedo così e gli invio mail con molte parole contro di loro perché e normale mi bloccano senza motivo e mi in cavolo . E un sito davvero pessimo come la promozione a l'inizio della ruota della fortuna ti dava speso una vincita in free spin gratis ora forse perché mi hanno preso in antipatia perché gli dico le cose in faccia . È impossibile che questa promozione della ruota della fortuna non da niente per 5 volte di seguito . Spero che mi possiate aiutare grazie buongiorno 

Dear Luigi,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Are there any funds being held by the casino?

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

OK thanks anyway .

Va bene grazie lo stesso .

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.