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Placed in prize money on multiple tournaments and never received money. Submitted issue with support and it's been 2 months of them telling me relevant team is looking into

Dear CDslayer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify which tournament you participated in?
• Do I understand correctly that you were supposed to receive Can$250 (dispute value)?
• Have you ever participated in a tournament before? If you have, were winnings credited successfully?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Here are a couple of the screenshots I can find. There was 4-6 weeks of this tournament going on in question.

Thank you for your reply, CDslayer. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Sorry which questions do you need answered?

It was a 3 oaks tournament shown in screen shot. The amount was approximately $250 from multiple tournaments as shown in screenshot. I've been credited for other tournaments in past but not these ones

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear CDslayer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.