BassBet Casino - Pelaajan tili on lukittu ja kotiutukset viivästyvät.

My withdrawal was requested at the beginning of November and has never been processed.

Instead of completing the withdrawal, the casino started an endless verification process and demanded documents that go far beyond standard KYC/AML requirements.

I provided:

ID document

Proof of payments related directly to deposits made to Bassbet

However, the casino demanded:

full monthly bank transaction history

full BLIK transaction history

full Apple Pay transaction history

These documents include all my private financial transactions unrelated to the casino. I refused to provide such data, as this request is excessive and not compliant with standard AML/KYC principles.

After I refused, the casino:

cancelled my withdrawal

blocked my ability to withdraw funds

stopped responding to emails and chat messages

No legal justification for the withdrawal cancellation or account restriction was provided.

My funds remain locked in the casino account without explanation.

This is a clear case of unjustified withdrawal cancellation and account restriction.

I am requesting:

restoration of withdrawal functionality

processing of my withdrawal

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please list which documents you have already provided, and when exactly you sent the last one?
• Could you please share with me your communication with the casino regarding both the verification requirements and the consequences when you refused to provide these documents? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello, I have just sent all evidence as a single PDF attachment via email, as the complaint panel does not allow uploading all required files in my case.

Please let me know if anything else is needed.

Thanks for sharing this information with me.

I apologize for not responding sooner.

From our point of view, asking for bank statements showing all transactions from one month is nothing unusual and can be requested from the casino for each payment method used. The casino has the right to verify the source of your funds and to comply with anti-money laundering regulations.

• Could you please clarify whether you used all the listed payment methods when depositing in the casino in October 2025?

If the casino allows you to continue the verification process at this time, I would recommend providing these documents in order to complete the verification process.

Looking forward to your reply

Dear dariapapis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Tomas,

thank you for your message and for the clarification.

To answer your question: yes, in October 2025 I used the listed payment methods when depositing in the casino (Apple Pay and Jeton). BLIK was used earlier, but the casino is requesting full transaction histories for all of these methods.

At this point, the casino still requires additional documents and the verification process has not been completed.

Before proceeding, I would like to ask for clarification regarding data protection:

– Am I allowed to redact (black out) transactions that are not related to the casino?

– Can I hide balances or unrelated merchants, while keeping the casino-related transactions clearly visible?

– Is partial anonymization acceptable, as long as the source of funds and the relevant deposits can be verified?

I am willing to cooperate with the verification process, but I want to make sure that only the necessary data is shared.

Thank you in advance for your guidance.

Kind regards,  

Daria

Thanks for your patience.

While some online casinos allow parts of documents to be redacted, most will require unedited documents.

Make sure to reach out to support in order to confirm whether redacting of private information on bank statements and similar documents is allowed, if you haven't done so already.

Please let me know about the result of your submission attempts.

I uploaded all requested documents to the casino over a week ago (on 23.01) via the verification panel.

Since then, I haven’t received any response or update regarding the verification status, despite the casino stating that verification should take up to 24 hours.

I have followed up directly with the casino and I am still waiting for their reply.

Thanks for the update.

Did the casino approve your documents since your last post?

Please let me know.

Hi Tomas,

Unfortunately, there has been no update at all from the casino since my last post.

I submitted the requested documents, but I have not received any confirmation, approval, or response from BassBet so far.

I am still waiting for their reply.

Dear dariapapis,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear dariapapis,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from BassBet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear BassBet Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in the player’s withdrawal due to pending verification.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Samuel,

Thank you for taking over my case.

To clarify the current situation:

– I uploaded the full set of requested documents via the casino verification panel again on 04.02, as requested by the casino.

– On 05.02, I informed the casino by email that all documents had been submitted.

– I did not receive any rejection or request for additional documents.

– Recently, I noticed that the verification panel was reset and all documents are marked as "Required" again, without explanation.

I have contacted the casino again asking for clarification, however I still have not received any response regarding what happened to the previously submitted documents.

Kind regards,

Daria

Dear dariapapis,

Thank you for reaching out to us.

We would kindly like to draw your attention to the following terms and conditions that your agreed upon creating your account:

5.1 You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the fund deposited to your account. This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used, including bank or credit/debit card statements etc. 

5.2 We may, at our sole and absolute discretion, use any additional procedures and means we may deem fit to verify your identity, age, residence and other circumstances (KYC), both before and after effecting deposits into your account and/or making a withdrawal.

Furthermore please note that the following documents are still needed in order to verify your account and proceed with your withdrawal:

• Transaction History (Blik) for October
• Transaction History ApplePay for October

Please be informed that all documents must be provided in original PDF Format with all information visible.

You may upload the missing documents within your profile.

We thank you for your understanding.

Kind regards,

Bassbet Casino Team

I have already provided the original, unedited Revolut bank statement for October, which includes all Apple Pay transactions.

Could you please clarify why this is not sufficient?

Hello everyone,

thank you for the updates.

Daria, I understand your question. However, based on the casino’s response, BassBet Casino requires separate transaction history documents specifically for BLIK and Apple Pay for October, even if Apple Pay transactions are visible within a general bank statement. This is likely why the Revolut statement alone was considered insufficient.

To move this forward without further delay, I recommend following the casino’s instructions and uploading the requested documents exactly as specified (separate, original PDF files) via your profile.

BassBet Casino, once these documents are uploaded, please confirm whether the verification will be completed so the withdrawal can proceed.

I’ll continue monitoring the case and await further updates.

hello,

Revolut does not provide separate PDF statements for BLIK and Apple Pay transactions.

Both payment methods are reflected within the same official monthly bank statement.

I have therefore uploaded the original October Revolut statement twice — once under BLIK and once under Apple Pay — as these transactions are clearly visible within the document.

I can, of course, indicate and specify which transactions correspond to BLIK and which correspond to Apple Pay within the October statement, however the official bank document itself cannot be separated by payment method.

Hello everyone,

thank you, Daria, for your detailed explanation and for clarifying how the transactions are reflected in the October Revolut statement.

BassBet Casino, could you please confirm if you understand the situation and whether this submission is sufficient for completing the verification so the withdrawal can proceed?

Dear dariapapis,

Thank you for your reply and clarification.

We forwarded the issue to the relevant department and expect further instructions as soon as possible.

We thank you for your understanding and patience.

Kind regards,

Bassbet Casino Team

Dear BassBet Casino,

Thank you for your response.

However, I would like to point out that this verification process has been ongoing since November. I have repeatedly provided the requested documents over the past several months.

Could you please clarify why the matter is being forwarded to another department only at this stage, after such a prolonged period?

I would appreciate a clear timeline for when the verification and withdrawal will finally be completed.

Kind regards,

Daria

Hello everyone,

thank you, Daria, for your explanation. I understand your concern, especially given how long this verification has already been ongoing.

BassBet Casino, could you please clarify this point for us? Specifically, please explain why the matter is only now being forwarded to another department and whether the documents already provided by the player are sufficient to complete the verification. A brief clarification and an expected next step or timeframe would be appreciated.

Thank you.

Dear dariapapis,

Thank you for your reply.

We would kindly like to apologize for the delay in your case.

Please be informed that we are working with priority on solving your case and will inform you as soon as possible with further information and updates.

We thank you for your understanding and patience.

Kind regards,

Bassbet Casino Team

Dear dariapapis,

Thank you for your patience.

We would kindly like to inform you that upon checking, the last Revolut bankstateent was rejected because not all deposits to us are visible.

The deposit of 210.00 PLN made on 31.10.25 is not visible on the transaction history.

Please provide us with the transaction history from 01.10 - 15.11.

Thank you for your understanding.

Kind regards,

Bassbet Casino Team

Hello everyone,

thank you, BassBet Casino, for the clarification.

Daria, please submit the additional transaction history requested by the casino so the verification can continue. Let us know once it’s done and we’ll take it from there.

hello everyone,

I have thoroughly reviewed all of my card and bank statements for the period 01.10.2025 – 15.11.2025. All other deposits to your platform are clearly visible and traceable.

The only transaction that does not appear in any of my records is the 210 PLN deposit made on 31.10.2025 at 22:47 (Apple Pay Visa).

Since this transaction is not visible on my side, I require the ARN (Acquirer Reference Number) or the full card authorization reference for this payment. Please also confirm the last four digits of the card used.

Without this technical reference number, I am unable to verify a transaction that does not appear in my financial records.

I await your response.

kind regards

Daria

Hello everyone,

Thank you, Daria, for clarifying the situation and providing the additional information. BassBet Casino, could you please check if you are able to provide what the player is requesting? Thanks.

Dear dariapapis,

Thank you for your reply.

As we discussed the situation with our verification department we would kindly like to inform you about the following:

There is one deposit of 210.00PLN made on 31 Oct via Applepay.

We do not see the payment method associated with player's Applepay. That's why we request the transaction history for the full month of October where this Applepay deposit is visible.

Please note that you must know which payment method you have connected to your Applepay.

ARN code is being provided only for withdrawals, we cannot provide it for deposits.

We hope this helps to clarify the case for you.

Kind regards,

Bassbet Casino Team

Dear BassBet Team,

I have now completed a full verification of all my available payment methods, including all Visa cards and accounts that could have been connected to Apple Pay.

After carefully reviewing official bank statements and transaction histories for the relevant period, I can confirm that there is no transaction of 210 PLN dated 31.10.2025 visible in any of my records.

As you are requesting documentation for this specific deposit, I kindly ask you to provide the technical details of the transaction so that it can be properly identified. Without a transaction identifier, my bank is not able to verify or trace an operation that does not appear in the statement.

Please provide:

- the last 4 digits of the card used 

- the acquiring bank or payment processor 

- the authorization code or transaction reference ID 

At this stage, I have cooperated fully and provided all available documentation from my side. However, I am unable to supply evidence of a transaction that is not present in any official bank record.

I am requesting these details so that this matter can be resolved clearly and fairly.

Kind regards, 

Daria Papis

Hello everyone,

Okay, thank you for the clarification, Daria.

BassBet Casino, could you let us know if you’re able to provide the card details, acquiring bank, or transaction reference so the player can verify this deposit?

Dear All,

Thank you for your reply.

We are currently communicating the the relevant department if we can provide the requested information.

We will inform you as soon as possible.

In the meantime we would kindly like to ask the player to further review the transactions and investigate which account is in question.

Thank you for your understanding.

Kind regards,

Bassbet Casino Team

Dear All,

Thank you for your patience.

After consulting with the relevant department we would kindly like to inform you of the following:

Since it's an Applepay deposit, we are not able to see the creditcard that was used.

That's why we have requested transaction history from the bank account connected to Applepay in order to see the deposit.

You have provided the transaction history for October. Since the deposit in question was made on 31 Oct, it's possible that it was reflected on the November bank statement.

Therefore we would kindly like to ask you to provide the transaction history for the used bank account for November.

Thank you for your understanding.

Kind regards,

Bassbet Casino Team

Hello everyone,

thank you BassBet Casino for the clarification and for the guidance regarding the Apple Pay deposit.

Daria, to help move this complaint forward, please provide the transaction history for the relevant bank account for both October and November, so the deposit can be properly verified.

Thank you all for your cooperation and updates.

hello,

Thank you for your latest message.

I would like to clarify where exactly I should upload the requested transaction history for November. In my BassBet account panel my profile already shows as verified, and there is currently no option available for uploading additional documents. The only visible restriction on the account is that withdrawals remain blocked.

Could you please advise where I should submit the requested bank statement so it can be reviewed by your verification team?

I would also like to ask for clarification regarding the deposit of 210 PLN from 31.10.2025. I have made multiple deposits to your platform and the other transactions have already been successfully verified using the bank statements I provided earlier. This is the only transaction that does not appear in any of my records.

I have only two bank accounts that could have been connected to Apple Pay and I have already provided statements from both of them. Unfortunately, since this transaction was made several months ago, I do not remember which account might have been used.

Additionally, if there are any further details available on your side regarding this transaction (such as the payment processor, authorization reference, or any identifier), this could help me locate it more precisely.

Please let me know where I should submit the November transaction history and if there are any additional details that could help identify this specific deposit.

Kind regards, 

Daria Papis

Dear dariapapis,

Thank you for your reply.

Please send the requested document to our support email in order for us to forward it to the relevant department.

As per your explanation, it would be helpful if you could send the requested documents from both of your accounts which are connected to your apple ID so we can further investigate the deposit in question.

We thank you for your understanding.

Kind regards,

Bassbet Casino Team

Hello everyone,

thank you BassBet Casino for the clarification.

dariapapis, please send the requested November bank statements from the relevant accounts to the casino’s support email as instructed, and let us know here once you’ve done so.

hello,

I have now sent the requested November bank statements from both relevant accounts to the casino's support email.

As mentioned earlier, I was unable to locate the 210 PLN transaction in any of my records. These are the only accounts I have used, so I would kindly ask for any additional details regarding this payment that could help identify it.

Hello everyone,

I would like to highlight an inconsistency in the instructions I am receiving from the casino.

After being asked to send the documents via email, I have already submitted the requested November bank statements to the support email as instructed.

However, I have now received a response from the casino asking me to upload the same documents via the verification section in my player profile. The issue is that my profile is already marked as verified, and there is currently no option available for uploading additional documents through the panel.

This makes it unclear how I am expected to proceed, as I have already followed the previous instructions and there is no upload functionality available on my account.

I kindly ask the casino to clarify the correct way to submit the documents and proceed with the verification process.

Thank you.

Hello everyone,

thank you, dariapapis, for the update and for sending the requested November bank statements. I also appreciate you highlighting the inconsistency in the submission instructions.

BassBet Casino, please clarify the correct procedure for submitting these documents given that the player’s account is already marked as verified and there is no option to upload files via the player panel. Kindly provide guidance so the verification process can continue smoothly.

Hello everyone,

thank you, dariapapis, for the update and for sending the November bank statements. I also appreciate you pointing out the confusion regarding the submission process.

BassBet Casino, please advise the player on the correct way to submit these documents since the account is already marked as verified and no upload option is currently available in the profile. I would also ask that the relevant department look into the 210 PLN transaction, as the player has been unable to locate it in his records and any clarification on this would be helpful.

Dear dariapapis,

Thank you for your reply and the provided documents.

We would kindly like to apologize for the miscommunication.

Please be informed that your documents have been forwarded to the relevant department and we will contact you as soon as possible.

We thank you for your cooperation and patience.

Kind regards,

Bassbet Casino Team

Hello everyone,

thank you, BassBet Casino, for the clarification and for forwarding the documents to the relevant department.

dariapapis, thank you for your patience. For now, we will wait for the casino’s update. Please keep me informed once you receive any response from their side.

Dear dariapapis,

Thank you for your patience.

We would kindly like to ask you to check your emails where we provided you further information regarding the missing documents.

Please be informed that the documents which were provided do not include the periods that were requested.

The following documents are still needed:

bank statement showing Applepay deposits for the period 05.10 - 05.11.25 in original PDF files.

Bank statement showing Blik deposits for the period 05.10 - 05.11.25 in original PDF files.

Thank you for your understanding.

Kind regards,

Bassbet Casino Team

Dear BassBet Team,

I’m a bit confused, as previously I was asked to provide bank statements for November, which I already submitted. However, I understand your latest request, so I am now sending the statements covering the period 05.10–05.11.2025 as requested.

At the same time, I would like to address the matter raised by Samuel from Casino Guru regarding the 210 PLN transaction.

As I have already mentioned, I carefully checked my bank statements and I am still unable to locate this transaction. Therefore, I believe that even in the newly provided documents, this transaction will not be found.

Could you please clarify:

where exactly this 210 PLN transaction comes from,

what payment method it is related to,

and provide any specific details (date, reference number, or other identifiers) that would help me identify it?

All my other deposits to your platform are clearly visible and confirmed on my side, which makes this situation even more unclear.

As this case has been ongoing since November, I would appreciate a clear and prompt resolution.

Kind regards,

Daria Papis

Hello everyone,

thank you, Daria, for providing the October–November statements as requested. I also appreciate your detailed explanations regarding the 210 PLN deposit.

BassBet Casino, we are now waiting for your verification team to review the submitted documents and clarify whether the deposit made via Apple Pay on 31.10.2025 can be identified in the provided statements.

Daria, please be patient while the casino completes its review. I also want to note that this specific Apple Pay deposit on 31.10.2025 is critical for moving this case forward, and without clear identification of this transaction, it will be difficult to reach a final resolution.

We appreciate everyone’s cooperation and hope to have a clear outcome soon.

Dear dariapapis,

Thank you for your patience and the provided documents.

We would kindly like to ask you to check your emails where we informed you which document is still missing in order to complete the verification:

Bank statement/ Transaction history showing Applepay deposits for the period 05.10 - 05.11.25 in original PDF files.

Thank you for your understanding.

Kind regards,

Bassbet Casino Team

Hello everyone,

I would like to clarify that the requested bank statements for the period 05.10–05.11.2025 have already been sent to the casino’s support email as instructed.

Could you please confirm whether these documents have been received and reviewed by the relevant department?

Thank you.

Hello everyone,

thank you for the update.

Dear BassBet Casino,

the player has confirmed that the requested bank statements for the period 05.10–05.11.2025 were already sent to your support email. Could you please verify whether these documents have been received and reviewed by your verification team?

If anything is still missing, I kindly ask you to specify exactly what is not sufficient in the provided files, so the player can address it without further delays.

Dear Daria,

thank you for your cooperation and for submitting the requested documents. Please keep us informed if you receive any response from the casino in the meantime.

I will wait for the casino’s clarification so we can move forward with the case.

Dear dariapapis,

Thank you for your reply.

After reviewing again we can confirm that the following requested document has not been received nor uploaded on your accounts profile:

Bank statement/ Transaction history showing Applepay deposits for the period 05.10 - 05.11.25 in original PDF files.

Kindly upload the requested document as original PDF in your verification tap on your profile.

Thank you for your understanding.

Kind regards,

Bassbet Casino Team

Hello everyone,

I would like to clarify an important point regarding Apple Pay transactions.

Standard bank statements do not indicate whether a payment was made via Apple Pay. They only show the merchant or payment processor, as Apple Pay is simply a payment authorization method and not a separate transaction type visible in bank records.

Therefore, it is not possible for me to provide a bank statement explicitly labeled as "Apple Pay deposits."

I have already provided full and original bank statements covering the requested period, which include all transactions made from my accounts.

Given this, I kindly ask the casino to clarify how exactly I am supposed to identify an Apple Pay transaction in a bank statement, or to provide more specific technical details that would allow matching the transaction.

Thank you.

Hello everyone,

thank you both for your updates.

Daria, I understand your explanation regarding Apple Pay transactions and how they appear in bank statements.

BassBet Casino, could you please clarify how exactly the player should identify the Apple Pay deposits in the statement, or what specific details should be visible so the document can be accepted?

This should help avoid further confusion and move the verification forward.

Thank you for your cooperation.

Dear dariapapis,

Thank you for your patience.

Kindly be informed that until now you have provided Revolut transaction history where 2nd deposit made via Applepay from 31 Oct is not visible.

We need the transaction history from the bank account connected to Applepay for the period 05.10 - 05.11 with all incoming and outgoing transactions visible including deposits to us.

We hope this helps to clarify the case.

Kind regards,

Bassbet Casino Team

Hello everyone,

Thank you for the clarification.

I would like to confirm that I have already reviewed all of my bank accounts that have ever been connected to Apple Pay, including Revolut, ING. These are the only accounts I have used.

I have carefully checked the transaction history for all of them within the requested period (05.10–05.11), and the 210 PLN transaction from 31.10.2025 is not visible in any of these records.

At this point, I do not have any other bank account that could be connected to Apple Pay.

Therefore, I kindly ask the casino to provide more specific details about this transaction (such as the payment processor, authorization reference, or any identifier), as I am unable to identify a transaction that does not appear in any of my financial records.

Thank you.

Hello everyone,

Daria, please note that the verification cannot be completed until the 210 PLN deposit from 31.10. is located. You must carefully review all transaction histories from every account, card, or e-wallet you have used (Revolut, ING, Jeton, BLIK, etc.) to find this payment. Without this, the verification cannot move forward, and your withdrawal will remain on hold.

BassBet Casino, we kindly ask again for any further details about this specific 210 PLN transaction. For example, the payment processor, merchant name, authorization or reference number, or any identifier. This will allow Daria to locate the transaction and complete the verification.

Daria, please update us as soon as possible once you have checked all your sources.

Thank you for your cooperation.

Hello everyone,

I would like to confirm that I have carefully reviewed all transaction histories from all accounts, cards, and payment methods I have used, including Revolut, ING, and other available sources.

Despite this, I have not been able to locate any 210 PLN transaction corresponding to the deposit from 31.10.2025.

All my other deposits to BassBet are clearly visible and identifiable in my records and have already been confirmed through the provided bank statements. This is the only transaction that does not appear anywhere.

Given that this transaction dates back several months and I have no matching record of it in any of my accounts, I am currently unable to determine whether such a payment was actually made from my side.

At this point, I kindly ask the casino to provide more detailed information about this transaction (such as the payment processor, merchant name, or any reference/authorization number), as without such details it is not possible for me to identify it.

Thank you.

Dear dariapapis,

Thank you for your patience.

Please be informed that we are currently consulting which further information we have in order to provide you additional information.

We will contact you as soon as possible.

Kind regards,

Bassbet Casino Team

Hello everyone,

thank you, BassBet Casino, for the update and for looking into this further.

We will now wait for the additional information regarding the 210 PLN transaction. Hopefully, those details will help the player locate the payment and move the verification forward.

Thank you all for your cooperation.

Dear dariapapis,

Thank you for your patience.

The deposit ID's are 633681797 and 627399125.

Please be informed, that we will need to see those Applepay deposits.

Kindly provide us with the bank statement from the bank statement connected to your Applepay for the period 05.10 - 05.11.26.

Thank you for your understanding.

Kind regards,

Bassbet Casino Team

Hello everyone,

Thank you for providing the deposit IDs.

However, I would like to clarify a few important points.

First, I have already provided full bank statements covering the requested period (05.10–05.11.2025). I have reviewed them carefully multiple times and I am still unable to locate any 210 PLN transaction corresponding to the deposit in question.

Additionally, I noticed that in your latest message the requested period is stated as 05.10–05.11.2026, which appears to be incorrect as this is a future date.

Secondly, all my other deposits to BassBet are clearly visible in my bank statements and have already been successfully verified. This is the only transaction that does not appear anywhere.

At this point, I am unable to confirm whether such a payment was ever made from my side, especially since no matching record exists in any of my accounts.

Furthermore, the provided deposit IDs are internal and do not allow me to identify the transaction in my bank records.

Without additional details such as:

merchant name

payment processor

or any identifiable transaction reference

it is not possible for me to locate or verify this payment.

Given that I have already submitted all requested documents and fully cooperated throughout the process, I kindly ask the casino to clarify:

why my account cannot be verified based on the other confirmed deposits,

and to provide sufficient transaction details that would realistically allow me to identify the missing payment.

Thank you.

Hello everyone,

Thank you for the updates.

At this point, I would like to address the situation more directly, as this case has been ongoing for a considerable amount of time and is not progressing.

Daria has:

• provided full transaction histories from all relevant accounts,
• reviewed all possible payment methods,
• and repeatedly confirmed that the 210 PLN transaction from 31.10.2025 is not visible in any of her records.

At the same time, BassBet Casino has not provided any identifiable transaction details that would allow the player to locate this deposit.

I must point out that it is not reasonable to expect the player to identify a transaction that does not appear in her financial records without any supporting data from the casino.

BassBet Casino, to move this case forward, you are now required to provide specific and verifiable details for this transaction, such as:

• merchant / transaction descriptor
• payment processor
• masked card details (e.g. last 4 digits) or token reference
• authorization or transaction ID

If such details cannot be provided, please clearly explain:

• how the player is expected to fulfill this requirement, and
• whether the verification can proceed based on the already confirmed deposits.

Please note that continuing to request the same documents without addressing the player’s explanations or providing additional details is not sufficient, and we will not be able to move forward without a clear resolution on this point.

I will now wait for your response.