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Good morning, since the early hours of Saturday morning and while I was playing magic apple normally, I won free spins and my amount had already reached 70 or so euros and I had other spins, suddenly the game threw me out, it was giving me a message about an internal problem and to contact customer service. So since Saturday I have said the same thing 5 times to the service and they keep telling me they are looking into it and they have done it again in the past but now I will not give them even 1 euro! From Saturday of course until today it gives me the same message every time I go to log in to magic apple

Καλημέρα από τα ξημερώματα του Σαββάτου και ενώ έπαιζα κανονικά το magic apple,κέρδισα δωρεάν περιστροφές και το ποσό μου είχε φτάσει ήδη στα 70 κάτι ευρώ και ειχα και αλλες περιστροφές, ξαφνικά με πέταξε το παιχνίδι έξω,έβγαζε μήνυμα για εσωτερικό πρόβλημα και να επικοινωνήσω με την εξυπηρέτηση πελατών.απο το Σάββατο λοιπόν τα είπα 5 φορές τα ίδια και τα ίδια στην εξυπηρετηση και όλο μου λένε το κοιτάνε και το έχουν κάνει ξανά στο παρελθόν αλλά τώρα δεν θα τους χαρίσω ούτε 1 ευρώ!από το Σάββατο εννοείται μέχρι σήμερα βγάζει το ίδιο μήνυμα κάθε φορά που πάω να συνδεθώ στο magic apple

Dear alstama,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history and any other evidence of uncredited winnings to tomas@casino.guru? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence of uncredited winnings, we can’t proceed as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Dear alstama,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.