BassBet Casino - Pelaajan kotiutus viivästyy vahvistusongelmien vuoksi.

Since 9/6....30days later...and still Bassbet doesn't finish the processing of my verification.I done everything I could and they can't be specific what's going on!

Formal Complaint – Delayed Verification and Withheld Withdrawals

I am submitting this complaint regarding the unreasonable delay in the verification of my account and the resulting inability to withdraw my funds.

After submitting my withdrawal requests, my account was placed under verification. I immediately provided all the documents requested for the KYC process.

Since then, I have not been asked to provide any additional documents, nor have I been informed of any issue with the documents I submitted. Instead, I have repeatedly contacted Customer Support and have consistently received the same response: that my verification is in the "final stage."

This response has been repeated for an extended period without any progress, without any estimated completion date, and without any meaningful explanation. My withdrawal requests were cancelled solely because my account has not yet been verified, and I have been instructed to wait.

My account balance remains available, but I cannot access my funds because the verification process has not been completed. I fully understand the importance of KYC and anti-money laundering procedures, and I have cooperated fully from the beginning by submitting every document requested without delay.

My complaint is not about being verified. My complaint is about the absence of transparency, the repeated generic responses, and the failure to provide any realistic timeframe for completion despite my repeated requests.

I respectfully request that this matter be reviewed independently and that the operator be required to:

- Complete my account verification without further unnecessary delay; or

- Clearly explain what is preventing the completion of the verification;

- Confirm whether any additional documents or information are required;

- Provide a specific timeframe for when my verification will be completed and my withdrawals will be processed.

I have retained copies of my communications with Customer Support, the verification submissions, and the withdrawal history, and I am prepared to provide them as supporting evidence.

I appreciate your assistance and request your intervention to help resolve this matter fairly and promptly.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila