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I have not received my money since 19/9/2025. What is happening with the casino is not right. If you do not do something immediately, I will take legal action with the police. I am not your customer. I am a thief.

Δεν έχω παραλάβει τα χρήματα μου απο 19/9/2025 δεν είναι σωστό αυτό που γίνεται με το casino άμα δεν κάνετε κάτι άμεσα θα κινηθώ νομικά με αστυνομική αρχή δεν είμαι πελάτη σας είμαι τσαγαδορος

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Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have made a withdrawal in the past and the money was credited normally.

What is KYC verification?

I haven't collected the money from any bonuses.

Εχω κάνει ανάληψη στο παρελθόν και μπήκαν κανονικά τα χρήματα

τι είναι η επαλήθευση KYC

δεν έχω συγκεντρώσει τα λεφτά από κάποιο μπονους

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Apostolos13,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas