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I can't access the live chat, and the email doesn't exist.

Δεν μπορώ να μπω στο live chat και το email δεν υπαρχει

Dear Greg007,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what difficulty you are having that you wish to discuss with customer support?

When was the last time you communicated with the casino customer support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

After 3 hours I was able to talk to a manager, and he told me that there was a technical problem. Today I can't talk again, and they canceled a withdrawal of 500 euros. I have sent them 2 emails and they haven't answered me.

Μετά από από 3 ώρες μπόρεσα και μίλησα με ένα υπεύθυνο,και μου είπε ότι υπήρχε κάποιο τεχνικό πρόβλημα.Σημερα πάλι δεν μπορώ να μιλήσω,και μου ακύρωσαν μια ανάληψη το 500 ευρώ.Τους έχω στείλει 2 email και δεν μου έχουν απαντήσει

To help us better understand your situation, could you please confirm if you have successfully made any withdrawals from this casino in the past?

Additionally, have you completed the full KYC verification process?

Lastly, can you confirm whether you selected the same payment method for your withdrawal as you used for depositing?

Okay, I got the money.

Εντάξει τα πήρα τα χρηματα

Dear Greg007,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru