BassBet Casino - Pelaaja ei ole vielä saanut voittojaan.

Dear Casino.Guru Team,

I requested a withdrawal (bank transfer) from BassBet Casino on April 16, 2025, at 2:11 AM. The amount is €350. This withdrawal was rejected on April 19, without any explanation. Then, on April 19, I requested a new withdrawal for €350 (Mastercard). This was rejected again today, April 22, at 7:50 AM, without any explanation. I tried to contact support, but unfortunately, I haven't received any significant assistance there. The employees can't see why it was rejected.

Now I'm asking for any help. I've currently requested another payout of €350.

I've always deposited using Mastercard. I've never had a successful withdrawal because I've always canceled the transaction myself to continue playing. This time, however, I'd like to withdraw.

Liebes Casino.Guru Team,

ich habe am 16. April 2025 um 02:11 Uhr eine Auszahlung (Bank Transfer) im BassBet Casino beantragt. Es geht um 350€. Diese Auszahlung wurde ohne Angabe von Gründen am 19. April abgelehnt. Dann habe ich am 19. April eine neue Auszahlung über 350€ beantragt (Mastercard). Diese wurde heute am 22. April um 07:50 Uhr erneut ohne Angabe von Gründen abgelehnt. Ich habe versucht den Support zu erreichen, leider bekomme ich dort keine gute Hilfe. Die Mitarbeiter können nicht sehen wieso abgelehnt wurde.

Nun ersuche ich hier mögliche Hilfe. Aktuell habe ich eine erneute Auszahlung über 350€ beantragt.

Ich habe immer über die Mastercard eingezahlt. Es gab noch nie eine erfolgreiche Abbuchung, weil ich bisher immer selbst storniert habe um weiter zu spielen. Dieses Mal möchte ich die Auszahlung aber haben.

Dear hnqgtxzywj,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thanks for the quick reply. The problem isn't the length of time it takes to process a withdrawal, but rather that withdrawals are consistently canceled after exactly three days, without any explanation.

Danke für die schnelle Antwort. Das Problem ist nicht die Dauer der Auszahlung, sondern das die Auszahlung stetig und ohne Angabe von Gründen nach exakt 3 Tagen storniert werden.

Good morning. The third requested payment has just been paid out.

Guten Morgen. Soeben wurde die dritte beantragte Auszahlung ausgezahlt.

Dear hnqgtxzywj,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear hnqgtxzywj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru