Baloo.bet Casino - Pelaajan kotiutus viivästyy eikä vastausta ole tullut.

I made a withdrawal request from Baloo.bet on 27/09/2026, and it is still showing as "Pending".

I have tried several times to contact Baloo.bet regarding the withdrawal. Their live chat does not work, and I have also sent emails to their support team, but I have not received any response.

What concerns me particularly is that their own Terms & Conditions state:

"Withdrawal requests should be approved or denied within two (2) days."

The withdrawal has now remained pending without any explanation, and I have not received either an approval or a rejection of the request.

Therefore, I would like to understand:

Why is my withdrawal still pending?

Why has Baloo.bet not responded to my emails?

Why is the live chat unavailable?

I am not asking for anything beyond what their own Terms & Conditions appear to state: the withdrawal should be either approved or denied within two days.

I have screenshots showing the withdrawal status, the relevant Terms & Conditions, and my attempts to contact their support team.

I would appreciate Casino Guru's assistance in contacting Baloo.bet and clarifying the situation.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear zapmaria,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika