Baji Casino - Pelaajan kotiutus viivästyy KYC-ongelmien vuoksi.

I'm playing baji website since many years,

Today my account is required KYC VERIFICATION I'm send documents but they repeated sending email for documents,

I AM sending documents but they not understand,

My account is already verified but this week I'm won good amount so they require full KYC VERIFICATION I'm send documents but they asking again and again.

This is the website : https://bjbaji666.live/in/en

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

• Could you please advise which documents you have already provided, and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format? 
• What documents were approved, and which ones were rejected?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Could you please advise which documents you have already provided, and when exactly you sent the last one? I'm send today more than 20 times always rejected.

Have you provided all the required documents as soon as possible and in the correct format? Yes I'm provide all documents correctly

What documents were approved, and which ones were rejected? All documents approved but my bank statement and payslip not approved they rejected.

For your information,

• I'm playing both sports and live casino games,

• my account is already verified

• always play with real money.

Please escalate my complaint to your senior teAm manager,

Thank you

Regards

[hidden by Casino Guru team]

Dear player, thank you for the response. Did the casino specify why the bank statement and the payslip were not accepted?

Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here.

Thank you in advance.

I'm also forward you communication regarding verification with casino,

All things approve but they not approved my bank statement,

I'm personally visit my bank branch for bank statement and sign and sealed, chop bank statement,

But still the casino not approved my bank statement,

They not tell the reason what is the issue for not approving my bank statement,

I'm feeling very bad in this casino,

I'm doing all things since 5 days,

But no help from the casino,

Dear player, thank you for the response. Did the casino specify why the bank statement and the payslip were not accepted : my payslip is approved but now they not approved my bank statement,

I'm attached my chop, sign , sealed bank statement still they not approved yet,

Kindly please forward my complaint to your senior team,

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear casinoguru team please help me,

Casino not verifying my bank statement,

They are doing froud with me,

Because I have 17 lakhs rupees INR in my account

My name is Jana,

and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact Baji Casino outside this complaint thread and let you know any new information once I receive it.

Thank you jana,

Yes kindly please contact the casino outside this complaint thread,

This is website link : bjbaji666.live

Dear jana please keep me updated regarding my complaint

Dear team please help me,

My account verification is successfully completed but still Baji casino suspended my account,

I'm never broke there term and conditions,

I'm good player just won some decent amount so I think casino doing this,

My account verification is already fully completed 4 days ago, I'm attached baji casino security team email screenshot

Dear Ayushk365,

please allow some time. I´m in touch with the casino and will keep you informed when I receive any new information.

Thank you

Dear Jana ,

Please help me ,

I have already completed my kyc full Verification 4 days ago ,

Casino doing froud with me,

See the screenshot my account active 4 days ago but they again suspended my account because I'm won more money,

I have currently 38 Lakh rupees in my account

,



We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Kindly please contact the casino outside this thread,

Please contact the Casino outside because they will never reply in this thread,

Please help me

You said " I'm in touch with the Casino,

"

So please keep in touch and help me,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (validator on the website) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (jana.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jana