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Hello, I've experienced something shameful that borders on fraud. I'll explain the problem, which could either be a software glitch or a result of external manipulation. I had won 300 euros in my gaming account, pocketed from a mere three hours of gameplay and small bets placed here and there. At a certain point in the game, I was placing my usual bets, using the cursor set at 20 cents precisely to avoid excessive spending. If I was convinced by a number, I would bet more than one euro, but always by clicking on the number multiple times. After three hours of grueling play, I found myself betting, as far as I recall, on 6/7 numbers and as I was preparing to finish betting on the last number specifically the 20, I noticed that the cursor had transformed into a hundred euro bet. Panicked at seeing all my morning's hard-earned winnings placed in jeopardy, I hastened to cancel the bet but without any result, perhaps because the cancellation begins with the first numbers bet. This, on another hand, is illegal as it should always refer to the last number bet and then scale back to the initial numbers. If this is not the case, it represents clear external intrusion with the sole intention of burning up all my winnings. This is SHAMEFUL, I will proceed to file a complaint to the AMS and request a refund from the state if they do not proceed to return the 300 euros bet on number 20. Personally, rather than a software problem, I think this is a clear cut fraud.

Salve mi è successa una cosa vergognosa che rasenta la truffa. Spiego il problema che potrebbe essere del software oppure essere manovra da esterni. Avevo sul conto gioco ben 300 euro vinte in sole tre ore di gioco con piccole puntate messe qua e la. A un certo punto del gioco stavo facendo le solite puntata come sempre usando il puntatore caricato sui 20 centesimi proprio per evitare di spendere troppo. Se c'era un numero che mi convinceva puntavo anche più di un euro ma sempre cliccando piu volte sul numero. Dopo tre ore di faticoso gioco mi sono trovato a puntare non ricordo bene 6/7 numeri e mentre mi accingevo a finire di puntare sull'ultimo numero per la precisione il 20 mi accorgevo che il puntatore si era trasformato in puntata di cento euro. Preso dal panico di vedere puntato tutto il mio sacrificio di mattinata procedevo con il cuore in gola ad annullare la puntata ma senza alcun risultato forse perchè l'annullamento inizia dai primi numeri putati Cosa peraltro illegale poichè dovrebbe invece riferirsi sempre all'ultimo numero puntato e cosi scalare fino ai numeri iniziali o se non è cosi trattasi di un evidente intrusione da esterni al solo scopo di bruciare tutta la mia vincita. VERGOGNOSO procederò a denuncia presso l'AMS e chiedere il rimborso dallo Stato se non si procede a restituirmi i 300 euro puntati sul numero 20. Personalmente più che un problema di software credo trattarsi di una truffa bella e buona

Dear maurizioandreolla,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to [email protected]? 

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.

Best regards,

Petronela

Dear maurizioandreolla,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.