AusBet33 Casino - Pelaajan voitot takavarikoidaan ja tilillä ei ole riittävästi katetta.

I have 2 issues i played earlier and I won of a free bonus and they won't pay me the money I've won and just now I played with my own money and I was winning then all of a sudden it wouldn't let me spin anymore and said insufficient funds and every time I pressed spin the amount dropped dramatically but didn't spins and kept saying insufficient funds I've taken screen shots of it also even when i won it just kept going down

I've also provided the screen shot of the log statement they sent me when I tried to dispute them and you'll notice that even when winning my account kept going down

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Wavy1979, Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Has the casino indicated any reason for refusing the payouts of your winnings? Are the funds still in your account, or have they been confiscated by the casino?

As for the technical issue, could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila

Hi

Can I please have an update please?

Dear Wavy1979, Thank you for your email. I would like to inform you that casinos reserve the right to decline any bet for a variety of reasons. However, once a bet has been successfully placed, any potential winnings should indeed be honored. In this particular case, since no bets were placed, we unfortunately do not have the basis to request any additional payment from the casino.

If there is anything else I can help you with, please do not hesitate to let me know. Otherwise, I will be forced to reject this complaint.

Thank you for your understanding.

Dear Wavy1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru